Solution
Customer feedback
Close the loop with NPS, CSAT and triaged bug reports.
The workflow
Drop an NPS or CSAT form behind a link, a popup, or a QR code in-product. Purpose-built question types capture the score and the why in two taps; a branch only asks detractors what went wrong and only asks promoters for a testimonial, so every respondent gets a short, relevant path.
Bug reports route by severity — a critical report emails the on-call owner instantly while low-priority ones queue. Because every content tweak to the form is auto-versioned with diff and one-click restore, you can iterate on wording continuously without ever losing a question or breaking historical responses, which always reference stable ids.
Field types & features that apply
NPS & CSAT fields
Purpose-built scoring with the standard 0–10 / 1–5 scales.
Conditional flow
Ask detractors and promoters different follow-ups.
Instant notifications
Email or webhook the right owner on every response.
Native versioning
Iterate on wording with diff and one-click restore.
Why teams use it here
NPS & CSAT
Purpose-built question types with standard scoring.
Notify instantly
Email or webhook the right person on every response.
Trends
Track sentiment and score movement over time.
The outcome
- →Faster loop-closing: severity-based routing gets feedback to the right owner.
- →Safe iteration: version every wording change, restore in one click.
- →Real signal: trends show whether changes actually moved the score.